Refund and Returns Policy

At The Patio Garden, we are committed to ensuring your satisfaction. If a product does not meet your expectations, we aim to provide a straightforward and hassle-free return process. Please review the following details of our Refund and Returns Policy.

1. Eligibility for Returns

Our Satisfaction Guarantee covers most items purchased from The Patio Garden within the first 30 days of receipt. If you encounter any issue with your order, please contact us within 24-48 hours of receiving your item. In most cases, a photo of the product helps resolve the problem. Please include a photo of the item, along with your order number, and email it to wchaoserrolei68961@gmail.com within 30 days of receipt. We will review your request and arrange for a refund or replacement as appropriate.

2. Non-Returnable Items

  • Customized or Special Orders: Any products that were specially ordered or customized cannot be returned unless they are damaged or defective upon arrival.
  • Seasonal and Holiday Items: Due to the time-sensitive nature of seasonal and holiday items, returns for these items are not accepted after delivery.

3. How to Request a Return

  • Contact Us: To request a return, email our customer service team at wchaoserrolei68961@gmail.com with your order number, clear photos of the product, and a description of the issue. Only requests with valid and verifiable information will be processed.
  • Refund or Replacement: After reviewing your request, we will offer a replacement, store credit, or refund based on the details provided.

4. Shipping Costs

  • Returns Due to Our Error: If you received an incorrect or defective item, we will cover the cost of return shipping.
  • Other Returns: For all other returns, customers are responsible for the return shipping costs. Please ensure the item is securely packaged to prevent further damage during transit.

5. Processing Time

  • Refunds: Refunds will be processed within 7 business days after the returned product is received and inspected. Refunds will be credited to the original payment method used.
  • Replacements: Replacement items will be shipped promptly once the return request has been approved.

6. Exceptions

Items that have been mishandled, improperly cared for, or exposed to extreme conditions (such as moisture or heat damage) are not eligible for refunds or replacements.

For any further questions or assistance with our return policy, feel free to contact our customer service team at wchaoserrolei68961@gmail.com. We are here to ensure you have a positive experience with The Patio Garden.

Contact Information:
Company Name: Peoples Business Limited Liability Company
Owner: Donald Moran
Address: 18343 Bonvillain Dr, Saucier, MS 39574